WNS Vacancies in South Africa | WNS Vacancies in Capetown.

This informs our readers about the latest vacancies that WNS has to offer in 2022 and how to apply to them. You’ve come to the right place if you’re looking for the latest jobs at WNS jobs cape town, WNS global services jobs, WNS call center jobs, WNS customer service jobs, WNS century city vacancies, WNS global services vacancies, WNS job vacancies, WNS vacancies in cape town. 

We were bringing clarity and clear requirements for vacancies in South Africa from the firm WNS and how to apply for them. Some of the listed jobs may favor entry-level candidates. As a result, if you’re just getting started, there’s a spot on the list for you.

Current WNS Vacancies Cape Town And How To Apply

The following is a list of open positions in WNS. Before applying for any advertised jobs, make sure you read the requirements.

Job Title: Senior Associate.

Job Location: Cape Town, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. The main purpose of this role is to provide the best possible service to all our customers, by servicing and being available to them. This is done to retain and generate business success to enhance the company’s profitability.

Requirements for the Senior Analyst Role, That’s Among the WNS Vacancies.

  • The company is looking for an individual with a Matric/Grade 12 certificate.
  • Applicants must have at leasts 6+ months call center experience.
  • Candidates with utility experience are advised to apply.

Job Title: Group Manager WFM.

Job Location: Cape Town, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees.

The main purpose of this role is to own responsibility for outbound dialing and data management. You are expected to support a growing function to add significant value through enhanced performance. The key responsibilities here are Supporting the administration and operational team to deliver improved RPC and conversion/collections rates through highly effective dialler, data analysis, and management.

Requirements for the Group Manager Role in WNS, That’s Among the WNS Vacancies.

  • The company is looking for an individual with a Matric/Grade 12 Certificate or equivalent.
  • Applicants must have A relevant tertiary qualification.
  • Candidates must have a Minimum of 3 years experience as a WFM and dialler administrator, and in the interpretation of call center analysis.
  • Interested applicants should have a proven record of formulating strategies and ability to effectively analyze business data.

Job Title: Group Manager, Operations Night Shift.

Job Location: Capetown, South Africa.

About:

As part of the senior management team, you lead a specialist function being customer-facing to deliver an excellent customer experience. The key responsibilities are: You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area. You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behaving as a role model leader. You develop people’s knowledge of your functional area to benefit the business & the client. You support your operations colleagues to exceed client expectations on all levels at all times.

Requirements for the Group Manager Role, Night Shift That’s Among the WNS Vacancies.

  • The company is looking for an individual with Customer service experience.
  • Having a US Insurance call center experience is a plus.
  • Candidates must be Proficient in MS Word, Excel, Email, and good typing speed.
  • Applicants must have Critical thinking, analytical, and project management skills.
  • Interested applicants should have a Neutral accent with excellent verbal and written English communication skills.

Job Title: Real-Time Analyst

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Job Location: Newlands East, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees.

You are responsible for real-time intraday management of resources to ensure the correct number of agents at the right times. You are expected to work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. The key responsibilities are Accurate Attendance/Absence updating on WFM & any absence reporting.

Requirements for the Real-Time Analyst Role, That’s Among the WNS Vacancies.

  • The company is looking for an individual with a Matric / Grade 12 or international equivalent.
  • Interested applicants should have certifications in Industry-relevant training courses, including WFM processes, terminology, and tools.
  • Candidates must have a relevant qualification in BA/BS degree, preferally economics, statistics, business, or equivalent education.
  • Applicants must have a Minimum of  2 years experience in a WFM team and trend analysis.
  • Interested applicants should have knowledge if Spreadsheets with formula application and/or database software like Excel and Access.
  • Candidates must have Knowledge in Automatic Call Distribution Technology and experience with Forecasting/ Scheduling software.

Job Title: Lead Associate Quality 

Job Location: Newlands East, South Africa

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. The main purpose of this position is to ensure professional, polite, and efficient service is rendered to customers at all times. This is done by conducting regular call assessments and audits.

Requirements for the Lead Associate Quality Role, That’s Among the WNS Vacancies.

  • Interested applicants Must have met their KPI targets for the past 3 months.
  • The company is looking for an individual with At least 2 years of call center experience in customer service or sales.
  • Candidates must have Proficiency in Microsoft Office packages (Word, Outlook, Excel).
  • Applicants must have Excellent interpersonal and communication skills.
  • Interested applicants should have a High attention to detail and accuracy.
  • The company is looking for an individual with the ability to Analyze, validate and interpret data/reports.
  • Applicants must be able to Multi-task, work under pressure, and cope with high volumes of work.
  • Candidates must have a Matric/Grade 12 Certificate or equivalent.
  • Tertiary qualification is a plus.

Job Title: Assistant Manager Operations

Job Location: Durban, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees.

This role is ideal for a talented, motivated, and dynamic Call Centre Team Leader or Assistant Manager that is passionate about leading, motivating, mentoring, coaching, and developing a team of Service Agents to deliver against client and internal business deliverables (KPIs, CBBs, and SLAs) in an environment where change is a constant.

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Requirements for the Assistant Manager Operations, That’s Among the WNS Vacancies.

  • The company is looking for an individual with a Proven track record of delivering against the client, customer, and business outcomes.
  • The applicant must have a Minimum of 2 Years management experience working in a fast-paced customer service contact center environment.
  • Candidates must have Experience managing Omni-channel sales and customer operations.
  • Interested applicants should haveat least 2+ Years’ experience working within a BPO contact center.
  • Applicants must have Relevant working experience with UK customers in a contact center environment.
  • Interested applicants Must be able to work flexible hours in line with UK client/business requirements.

Job Title: Customer Service Agent

Job Location: Cape Town, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees.

For this role, the key relationships include Assistant Managers, Deputy/Group Manager, Sr. Group Manager, General Manager, HRBP’s, Training, HR, Quality, Specialists and other Lead Associates, Direct Customers, DCA’s and Banks.

Requirements for the Customer Sevice Job, That’s Among the WNS Vacancies.

  • The company is looking for an individual with a Matric/Grade 12 certificate.
  • Interested applicants should have a Minimum of 1 year in customer service outbound function.
  • Candidates must have Experience of working in a customer service call center environment and data processing.
  • Applicants must have Solid understanding of internet terminology, navigation, and application.
  • Candidates must have Experience working in a regulated environment is preferable.
  • Interested applicants should have a high degree of patience and assertiveness with excellent rapport-building skills.
  • Candidates should be able to Positively contribute and lead in team activities.
  • Applicants must Take pride in their work, and Lead by example.
  • Candidates must understand how to Maintain effective time management.
  • Interested applicants should Have a positive attitude and the ability to influence and motivate other

Job Title: Call Center Agent

Job Location: Century City, South Africa.

About:

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees.

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Requirements for the Customer Service Job, That’s Among the WNS Vacancies.

These include:

  • The company is looking for an individual with a Matric/Grade 12 Certificate or equivalent.

Job Title: Call Center Agent – Bilingual (Afr/Eng)

Job Location: Cape Town, South Africa

About

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. 

WNS has a new client based in South Africa. We’ll have to take inbound and outbound calls from people who have expressed an interest in participating in clinical trials.

Requirements for this Call Center Agent – Bilingual (Afr/Eng), That’s Among the Latest WNS Job Vacancies.

  • The company is looking for an individual with a Matric certificate
  • Applicants must be able to communicate in both English and Afrikaans.
  • This position requires advanced English language skills.

Job Title: Team Leader 

Job Location: Cape Town, South Africa

About 

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. 

Requirements for this Team Leader, That’s Among the Latest WNS Job Vacancies

  • The company is looking for an individual with tertiary management qualification.
  • Applicants must have (Grade 12/Matric). 
  • Interested applicants should have at least 2 years experience working in insurance environment, and more than 2 years experience working in management role.
  • Candidates must have Experience working in a BPO/contact center environment will be beneficial.
  • For this role, Communication and writing skills are required, as well as problem-solving, analytical thinking, conflict management, strategic thinking, and time management. 
  • Interested applicants should have Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint, and Outlook) Management skills

Job Title: Deputy Manager 

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Job Location: Cape Town, South Africa

About 

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. 

Requirements for this Deputy Manager, That’s Among the Latest WNS Job Vacancies

  • The company is looking for an individual with a tertiary management qualification or Grade 12/Matric.
  • Interested applicants should have at least 2 years’ experience working in an insurance company, and more than 2 years’ experience working in a management role. 
  • Candidates must have Experience working in a BPO/contact center environment.
  • Interested applicants should have verbal and written Communication skills, as well as problem-solving, analytical thinking, conflict management, strategic thinking, and time management. 
  • Applicants must have Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint, and Outlook) Management skills

Job Title: Customer Service/Sales Team leader -Operations, Cape Town

Job Location: Cape Town, South Africa

About 

WNS Holdings Limited is one of the global Business Process Management – BPM – companies with its headquarters in India. They are known for combining deep industry knowledge, technology, analytics, and process management to create innovative and transformative solutions for their customers. They have over three hundred and eighty clients, fifty-five delivery centers in sixteen countries and four continents. Tho company currently has over 49,000 employees. 

Requirements for this Customer Service/Sales Team leader – Operations, That’s Among the Latest WNS Job Vacancies

  • Interested applicants should have a Minimum 2 years contact center experience in a sales environment •
  • Candidates Must be able to work the following operational hours: Rotational shifts 5 days a week, between the hours of 8 a.m. and 8 p.m. (Weekends and public holidays)
  • The company is looking for an individual with a Matric/Grade 12 Certificate with a minimum of a C aggregate in both English and Maths.
  • Applicants must Have a good understanding of sales techniques, contact center technology and methodologies; and
  • Candidates must Have a good understanding of data protection and information security requirements.

How to Apply for WNS Vacancies in South Africa

Interested parties should proceed to the application portal below to submit their applications. The Latest WNS Vacancies in South Africa are only available to South African citizens who are legal residents. Companies will not accept anyone who fails to provide proofs of documents and certifications listed on their CVs and application letters.

Above all, simply proceed to fill out the application here: careers.smartrecruiters.com.

Please note that these current engineering jobs in South Africa are not for sale. To apply for any of the positions available there, you do not need to have any money. Scammers posing as job and recruitment officials should be avoided.

For future updates on the latest engineering jobs in South Africa and how to apply for them, sign up for our newsletter here.

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