United Bank for Africa Plc (UBA) Latest Job Recruitment, February 2017

United Bank for Africa Plc (UBA) Latest Job Recruitment, February 2017

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
In 2005, UBA was born through one of the biggest mergers on the African continent. capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region. 
UBA is a publicly quoted company listed on the Nigerian Stock Exchange (NSE) and has a well-diversified shareholder base. Job Title: Customer Service Officer
Job Functions Banking 
Industries Banking / Finance & Investment 
Location: Lagos
Specification
EDUCATION REQUIREMENTS
• Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.
• Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage
Age : 27 years
Requirements
Role and Responsibilities
• Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty
• Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.
• Download and handling of all open calls assigned on GRP.
• Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.
• Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate
notification to the Head Customer Operation is mandatory.
• Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational
tools and he / she is fully responsible for the upkeep of assigned work tools.
• Promote interaction and communication among Divisions to increase effectiveness and
understanding of the Customer service
• Monitor personal call data and use it as a tool for continuous improvement.

Application Deadline: 14th February, 2017

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87 thoughts on “United Bank for Africa Plc (UBA) Latest Job Recruitment, February 2017”

  1. I am James S.Doe from Liberia I love to volunteer for peace,and to save the through one voice which is the U.N. I will be willing and available if you will call me to apply.

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  2. Hi my name is neway ibrahim i am from ethiopia, and i graguated in marketing mgt and have certificat in upper intermediate level english languge

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  3. I was south sudan red cross partner as volunteer for five years in kapoeta region in part of Eastern Equatoria State.

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  4. A graduate in automobile technology from FUT Mina.I will be very grateful if my application will be given due consideration. Thanks Lukman A Garba

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  6. Iam a South Sudanese with a Bachelor of Business Computing, i need to work as a volunteer in a Business Related field.

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  9. I’m from Cameroon and a holder of a BSc degree in political science and currently doing my master. and I wish to join the UN branches especially the UNHCR

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  10. I would be very grateful if you, could grant me the opportunity to work as a volunteer with the un. Thank you.

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  12. Hi. Am very happy To join the UNICEF Family. Am a university graduate in management of cultural heritage. I will be very happy to be part of you.

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  13. Would like to join UN as volunteer. Now l work for USAID as home visitor in my community where l stay.

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    Thanks for your kind understanding.

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  15. Hello, I would like to work as a UN volunteer. I have a strong background in health and special education.

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  16. i will appreciate your feedback and hope to be part of Amazing Volunteer Team to Save Life and Property

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  17. I am a Ugandan by nationality. haven’t worked with a UN but am with passion and great desire to become a volunteers and as nice am a driver, am so ready to do what it takes.
    And will be grateful when granted that opportunity.

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  18. Am Abdirisack Mohamed Khalif from Somalia am a holder of Diploma Business Administration, I want to be the part of the volunteer will be glad if you consider me

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  19. Am Abdirisack Mohamed Khalif from Somalia am a holder of Diploma Business Administration, I want to be the part of the volunteer will be glad

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  20. I am from Ethiopia ,i have Bsc dgee with physics and BA Hotel Managment.now i am working as Hotel Managerbut i am look to volunteer will glad if you offer me.thanks

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